Account
No. You can shop without registering, as a guest. An account makes future orders easier because it remembers your shipping details, and you can see your order history and statuses in one place.
On the login page, click “Lost your password?”, enter the email address you registered with and we will send you a link to set a new password. If the message does not arrive, check your spam folder or write to sklep@mariebloom.pl.
You can change your address, phone number and password in the “My account” section. If you want to delete your account and personal data, write to sklep@mariebloom.pl. We describe how we process data in our privacy policy.
Yes. The shop is only for people aged 18 or over. When you enter the site, we ask you to confirm your age. We remember this on your device, so we do not ask on every visit.
Orders and payment
Yes, as long as the parcel has not yet left our warehouse. Write to us as soon as possible at sklep@mariebloom.pl or call +48 786 118 267, quoting your order number.
You have 14 days to return a product without giving a reason (in line with consumer law). Products must be unused and in their original packaging. You will find details and the return form in the “Complaints and returns” section.
Yes. Enter your company details in the order form. We will send the invoice by email.
We accept card payments (Visa, Mastercard), BLIK, bank transfers via Przelewy24 and cash on delivery at selected points.
Products
We list the materials for every product. Most often these are medical-grade silicone, ABS and TPE. These materials are designed for body contact, but TPE is porous and needs more careful care.
After each use, wash the product with warm water and mild soap or a dedicated toy cleaner. Dry it thoroughly and store it separately in a pouch or box, away from products made of other materials. Wipe electronic parts with a damp cloth.
For silicone accessories, choose water-based lubricants, as silicone gels can damage the surface. We also recommend water-based lubricants for TPE products. If in doubt, check the product description or ask us.
Contact us with your order number and a description or photo of the fault. We will replace a faulty product or refund it in line with the complaints procedure described in our terms and conditions.
Shipping and delivery
We ship orders in neutral, discreet packaging – with no information about the contents on the outside. We work with InPost, Orlen Paczka and DHL. Delivery usually takes 1–3 business days.
Once your order has been dispatched, we will email you the tracking number and a link to track it on the carrier’s website.
Check the parcel on delivery. If the packaging is damaged, fill in a damage report with the courier or take photos. Then contact us and we will help you sort it out.
Promotions and discounts
In the cart, click “Add a discount code”, enter it and confirm. The discount is applied immediately, before you choose a payment method.
Enter your email in the form at the bottom of the page and tick the consent box. You will receive news about new arrivals and limited collections. You can unsubscribe at any time.
Yes, discounted products are subject to the same return rules as all others. We refund the amount actually paid, after the discount.
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